Customer Support
Get in Touch
Have a question about a timepiece? Need help with an order? The TimeCraft support team is here to assist you.
Visit Our Boutique
123 Horology Avenue, Tech Park District,
Kochi, Kerala, India - 682001
Send us a Message
Fill out the form below and we'll get back to you shortly.
Frequently Asked Questions
Quick answers to common questions.
What is the warranty period?
All TimeCraft watches come with a comprehensive 2-year international warranty covering movement and manufacturing defects.
How do I track my order?
Once shipped, you will receive an email with a tracking number. You can also track it in your profile dashboard.
Do you offer returns?
Yes, we offer a 14-day return policy for unworn watches in their original packaging with tags attached.